Refund, Cancellation & Dispute Policy

You can cancel an eSIM and get a full refund within 30 days of purchase, as long as it has not been installed. Once an eSIM has been installed on a device, it cannot be cancelled or refunded, even if you have not used any data — the data allowance has been released to you.

If we fail to deliver a working eSIM after taking payment, we refund you automatically.

If you bought on this website and the eSIM is not installed yet, open the order link in your confirmation email (or the page you saw after paying) and choose Cancel order and refund. No email needed.

If your eSIM has not been installed and it is within 30 days of purchase, you can cancel it yourself in the app: open My eSIMs, select the plan and choose Cancel. No email needed.

For anything else, email support@voyafi.app with your order reference and the destination you bought. We will tell you where your request stands.

Refunds always go back to the original payment method. We do not issue store credit or points.

We do not control how quickly your bank posts a refund; it can take a few working days to appear on your statement after we issue it.

Refunds are processed by Stripe, our payment provider.

An eSIM that is never used expires 180 days after purchase. An expired eSIM cannot be used and cannot be refunded, so install and start using your plan within that window.

If a charge looks wrong or you do not recognise it, please email us before you open a dispute with your bank. We refund eligible orders directly, and that is far faster for you than a bank dispute.

What appears on your card statement

Charges appear on your statement as VOYAFI ESIM. An unfamiliar name on a statement is the most common reason people open a dispute, so please check this before contacting your bank.

If you do open a dispute, we will respond to your bank with the order record, including the plan purchased, the date and the eSIM issued. Where the charge turns out to be ours to refund, we would always rather refund you directly.

Network coverage, speed and availability depend on the partner networks in each destination. We cannot refund a plan because a network was slower than you hoped, but if a plan does not work at all and we cannot fix it, write to us.

Any question about a refund: support@voyafi.app.