Privacy Policy

Voyafi ("we", "us") sells prepaid eSIM mobile data plans through this app. This policy explains what personal data we collect, why, and what you can do about it.

Voyafi is operated by VOYAFI DIGITAL LTD (company number 17492446), registered at Suite 11270, 5 Brayford Square, London, E1 0SG, United Kingdom, who is the data controller for the personal data described below. You can reach us at any time at support@voyafi.app.

Account data: when you sign in with Apple or Google we receive your user ID, and — if you allow it — your email address and name. If you use Apple's "Hide My Email", we only ever see the relay address, never your real one. You can also use the app as a guest, in which case we hold only an anonymous ID.

Purchase data: the plan you bought, its price, the date, and the resulting eSIM identifiers (ICCID, activation code). We need these to deliver and support your eSIM.

Device data: your device model, operating system version, app version, and the platform you signed up from (iOS or Android). We use this to check whether your device can install an eSIM before you buy, to help you if you contact support, and — in aggregate — to understand which platforms our users come from. Your device region is also read to pre-fill the billing country and show relevant destinations.

Usage data: how much of your data allowance you have used, retrieved from our eSIM provider so we can show it to you in the app.

We never see or store your card number, expiry date, or security code. Payments are processed by Stripe, which handles payment data on its own certified systems. We only receive the payment method you used (for example card or Apple Pay), the card brand and the card's issuing country, which we keep for accounting and fraud prevention.

We do not track your location. We do not read your browsing activity, messages, contacts, photos, or any data transferred over your eSIM connection.

eSIM Access — our eSIM provider. Receives the package code needed to provision your eSIM, and returns the eSIM profile.

Stripe — our payment processor. Receives your email address (to send your receipt), your payment details, and device and network information it uses to prevent fraud. If you pay with PayPal or Alipay, that provider also processes the payment under its own privacy policy.

Lemon Squeezy — processed payments made in earlier versions of the app as merchant of record, and still does for app versions older than 2.0. Receives your email and billing country to process the payment and issue a receipt.

Supabase — our hosting and database provider, which stores the data described above on our behalf.

Anthropic — powers the in-app support assistant. Only if you choose to use the assistant and agree first, your messages and your eSIM order details (plan, status and data used) are sent to Anthropic to generate an answer. Anthropic does not use this data to train its models, and we do not store the chat unless you pass it to our support team.

Expo — delivers push notifications if you allow them. Receives your device's notification token and the notification text (for example that your data is running low).

We do not sell your personal data, and we do not share it for advertising.

When you buy on voyafi.app we collect your email address (to deliver your eSIM and receipts), the plan you order, and the technical data needed to deliver and secure the order, such as your IP address and browser information. You do not need an account to buy on our website. After your purchase you can choose to save the order to your Voyafi account by signing in with Apple or Google on our website. We then link that order to your account so you can see it in the app. We use this sign-in only to make that link and do not keep you signed in on the website. Payments are processed by Stripe; we never see or store your full card number. To stop automated abuse, our website uses a bot check (Cloudflare Turnstile) that processes your IP address and browser signals.

For purchases on our website we use Stripe (payments), Cloudflare (bot protection), Resend (email delivery), Supabase (hosting and database) and eSIM Access (eSIM provisioning). eSIM Access receives the package you order, not your name or email address. Some of these providers are located outside the UK and EEA and use appropriate safeguards such as standard contractual clauses.

Our website does not use analytics or advertising cookies. If you arrive from a partner website such as eSIMDB and accept our cookie banner, we set one first-party cookie (vf_ref, 30 days) that records which partner referred you, so that the partner is credited if you buy. If you buy, we send that partner a report with an order reference, the plan, the price and the date, but not your name, email address or other personal data. A second cookie (vf_consent, 1 year) remembers your choice. If you decline, no referral cookie is set and your price does not change. If you choose to save an order to your account, a strictly necessary cookie is set for up to 10 minutes while you sign in with Apple or Google, and is deleted when you return.

Account data is kept until you delete your account. Purchase records are kept longer, because tax and accounting law requires it — but when you delete your account those records are anonymised, so they are no longer linked to you.

For website purchases we process order data to perform our contract with you, security and fraud-prevention data under our legitimate interests, and the partner referral cookie with your consent. We keep order records for as long as tax and accounting law requires.

You can delete your account and personal data at any time from Profile → Delete account. This is immediate and cannot be undone.

eSIMs you have already installed keep working after deletion, because the eSIM profile lives on your device, not in your account. You will, however, lose your order history and the ability to manage those eSIMs in this app.

Depending on where you live, you may also have the right to request a copy of your data or ask us to correct it. Contact us and we will help.

Questions about this policy or your data: support@voyafi.app