Data Deletion

You can delete your account and all personal data associated with it directly inside the Voyafi app — no email or waiting period required.

Open the app, go to Profile, scroll to the bottom, and tap "Delete account". Confirm when asked. The deletion happens immediately.

Your account, your sign-in identity (Apple or Google), your email address and name, your support conversations, and the link between you and your past orders are permanently removed.

We keep anonymised purchase records with no link to you, because tax and accounting law requires us to retain transaction records. These cannot be traced back to you.

eSIMs you have already installed keep working until their plan expires — an installed eSIM lives on your device's hardware, not in your Voyafi account. You will no longer be able to see or manage them from the app.

Payment records held by our payment providers — Stripe, and Lemon Squeezy for purchases made in app versions older than 2.0 — are governed by their own legal retention obligations. Contact them directly for those.

Email support@voyafi.app from the address linked to your account and ask for deletion. We will verify ownership and delete the account within 30 days.

If you bought on our website without an account, email support@voyafi.app from the address you used to order and we will delete or anonymise your order data, except records we must keep by law. Website orders you saved to your Voyafi account are deleted or anonymised together with your account.